Frequently Asked Questions

Our library is run by a dedicated paid librarian, supported by a wonderful team of volunteers who assist with the day-to-day operation of the library.  We are always looking for new volunteers and warmly encourage parents and members of our community to get involved.  If you are able to commit to one morning each week, we would love to have you join the team.  As a thank you for your regular contribution, weekly volunteers are eligible for a discounted library membership.  

If you are interested in volunteering or would like to learn more, please speak to our librarian.  Your support helps keep our library a welcoming and thriving resource for the whole community.

Dedicated Toy Library parking is available off of Bank Street, alongside the church building.  

Additional parking is available: 

• on Wolfe Street, at the rear of the church.
• in the church carpark on Wolfe Street, across the road.
• on Bank Street, in front of the church, for short visits.

Please note that church events are sometimes held during Toy Library opening hours, which may limit the availability of parking.  We apologize for any inconvenience and are happy to help carry your toys to your vehicle if needed and able.

There is a limit of 4 toys per family plus a puzzle and a book. You are allowed ONE - Green Spot Toy as part of the four toys. The toys are checked out for 14 days at a time. 

However, if you take a new casual membership - you are only allowed 2 toys, 1 puzzle and a book until the 3rd visit when it will increase to the above allowance.

Please help us keep our toys clean, safe and ready for the next family

Before Returning Toys

• Clean all toys with a disinfectant wipe or rinse water toys.
• Remove all sand, dirt and water.
• Dry toys and containers completely before packing them away.
• Check all pieces are included.

If Someone Has Been Unwell

Please disinfect toys before returning them. 

Outdoor Toys

Keep bikes and outdoor toys secure when not in use and protected from sun and weather where possible to help extend their life.

Safety

The care and safe use of all borrowed toys is the responsibility of the borrower. Please ensure toys are used appropriately and supervised at all times.

Thank you for helping us keep our Toy Library collection clean, complete and in great condition for everyone to enjoy.

Toys with lots of pieces are great fun but can be tricky to keep together!  These simple tips can help:

At Home

• Check the toy and its pieces when you get home.
• Take a quick photo of the pieces to make packing up easier.
• Keep Toy Library toys in one designated play area.
• Store all pieces in the container or bag after each play session.
• For toys with many small pieces, use a table or play mat to help keep everything together.
• If you have visitors, supervise play or put the toy away to prevent pieces from going missing.

Before Returning

• Check that all pieces, bags, boxes and instruction sheets are included.
• If something is missing or broken, please let the librarian know.  Often missing pieces turn up in bags, cars, toy boxes or around the house.

We have a wide range of toys suitable for babies up to children aged 10.

Our range of toys includes:

• Arts including stencils, scissors, stamps....
• Baby toys including exersaucers, walkers, bead frames...
• Family play including farm, cars, kitchens, food toys...
• Construction including duplo, blocks, magnetic, train sets...
• Water toys including water tables, buckets, sprinklers, bath toys...
• Ride on toys including bikes, scooters, coupe cars, roller coasters...
• Games including board games, bingo, snap, card games, memory...
• Musical toys including drums, xylophones, shakers, ribbons...
• Puzzles for all ages.
• Educational toys including counting, spelling, shapes, colours and many more.
• Outdoor toys including golf, tunnels, cricket, slides, basketball hoops...
• Books mostly board books.

Toys can be hired for up to two weeks and can be renewed once. Simply phone, text, or email us your name and the toys you wish to renew.

We understand that accidents happen and that toys are well loved.  Our goal is to keep our collection complete and in good condition for everyone to enjoy.

When you borrow a toy:

• Please check that all pieces, bags and containers are included before your child plays with it.
• If you notice anything missing or damaged, let the librarian know as soon as possible by email, text or phone.

If a piece is missing when you return the toy:

• A two-week grace period is provided to help you find the missing item.
• Toys, bags and storage boxes that are not returned are treated as missing pieces.
• If the missing piece is returned within a reasonable timeframe, any charge will be refunded.

If a toy is lost or damaged:

• Normal wear and tear is expected and will not incur a charge.
• If a toy or piece is lost, broken or damaged beyond normal use, a contribution towards repair or replacement may be requested at Toy Library's discretion.
• Replacement charges are typically between $2 and $15, although a replacement toy may be invoiced if the toy is lost, stolen or damaged beyond repair.  Each situation is considered individually, taking into account the toy's age and condition.

Thank you for helping us care for our shared Toy Library collection so that it can be enjoyed by many families. 

We do not normally cancel membership or refund any unused portion of membership however we understand life can get tricky so if you have extenuating circumstances that warrant you needing to cancel membership please talk to us.

Toys are considered overdue 15 days after their due date. At that point, you will incur a non-refundable fine of $1 per week per toy. You will be contacted when toys are overdue. If you are unable to return them on time and to avoid fines, please contact our librarian via phone, text, or email.

We always welcome thoughts and suggestions on new toy ideas. When you are next in the Library talk to our Librarian or alternatively email or message us.